At Coolbet, our Marketing Team plays a vital role in driving brand growth, customer engagement, and market expansion across multiple regions. Acting as an in-house agency, the team brings together expertise in branding, design, digital advertising, CRM, loyalty management, strategic operations, and technology to deliver impactful campaigns and experiences that connect with our audiences worldwide.

As Community Manager, Chile, you will be at the forefront of building and nurturing our local community, strengthening Coolbet’s presence in the Chilean market through social media, events, influencer partnerships, and direct customer engagement. This role offers the opportunity to shape meaningful relationships with our users, amplify brand visibility, and contribute to customer acquisition efforts while ensuring a positive, engaging, and locally relevant brand experience. We are looking for someone who is passionate about community building, understands the digital landscape, and thrives in a fast-paced environment where creativity, communication, and customer focus are key to success.

Core responsibilities

• Manage and grow Coolbet’s social media presence and online communities in Chile, fostering meaningful engagement and positive brand interactions.

• Create, curate, and publish compelling content across digital channels while identifying trends and opportunities to maximize reach and engagement.

• Support customer acquisition and retention initiatives through community-focused campaigns, paid social activities, promotions, and brand activations.

• Build and maintain relationships with influencers, ambassadors, media partners, and local stakeholders to strengthen brand awareness and market presence.

• Represent and protect Coolbet’s brand identity, ensuring all communications are aligned with company guidelines and local market expectations.

• Collaborate with internal teams to address customer feedback, resolve escalated issues, and provide community insights that contribute to product and service improvements.

• Assist in the planning and execution of events, sponsorships, and customer experiences that enhance engagement and loyalty.

• Monitor and analyze social media, community, and campaign performance, providing actionable recommendations to drive continuous growth and improvement.

Experience and key competencies

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

• 2–4+ years of experience in community management, social media, digital marketing, or a similar role.

• Proven experience managing social media channels, online communities, and performance reporting across digital platforms.

• Strong content creation and storytelling skills, with the ability to develop engaging content tailored to different audiences.

• Experience working with influencers, brand ambassadors, media partners, or strategic partnerships is considered an advantage.

• Knowledge of digital marketing trends, social media best practices, and community engagement strategies.

• Passion for sports and a strong understanding of the Chilean sports landscape; interest in gaming or iGaming is highly beneficial.

• Experience within the iGaming, sports betting, sports, entertainment, or fast-paced digital industries is a plus.

• Excellent communication skills, creativity, and the ability to build authentic relationships with customers and stakeholders.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Personal Characteristics

• Strong communication skills with a positive, collaborative attitude.

• Creative, proactive, and highly engaged with online communities.

• Well-organized and high attention to detail, with strong time management and prioritization skills.

• Customer-centric mindset and diplomatic when handling complaints or sensitive situations.

• Comfortable working independently and collaborating across teams.

• Results-oriented, adaptable, and eager to continuously improve performance.

• Fluent in Spanish and English (both written and spoken).

Our benefits, Your happiness

• Prioritize your wellbeing with a monthly sports and wellness allowance, available after your probation period.

• Elevate your well-being with monthly sports/health compensation.

• Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.

• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.

• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.

• ...plus, if you're not already a pro, we'll teach you how to play poker!

Recruitment flow

• Screening Interview - First Interview - Second Interview - Background check - Offer

• Start date: Monday 3rd of August 2026

• Open to all candidates based in santiago

• Applications are open until we find the one - take the leap and apply now!

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, marital status.

Compensation

At Coolbet, we carefully consider a wide range of factors when determining your salary, including market benchmarks, specific job family, background, location, skills, and experience.

Location

Santiago, Chile

Coolbet is an award-winning gaming company delivering both B2C and B2B platforms across international markets. We offer sportsbook, casino, and poker experiences to players in 8 countries across 3 continents and provide advanced B2B solutions to operators in the US. Part of the Sega Sammy Creation gaming segment, our core team of 500+ experts collaborates across borders to create world-class experiences for both players and operators. With a strong presence at our Tallinn HQ, home to a diverse team representing over 50 nationalities, we bring different perspectives together to shape the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!