The Job in a Nutshell

We’re seeking positive, service-minded Customer Support Specialists to assist our valued users from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you’ll be the friendly face of our company for new users and the voice of our customers within the organization. You’ll communicate with our valued customers via chat and email, offering helpful support with a personal touch - no robotic replies here! You’ll also collaborate with other departments to resolve queries and verify data across different systems. In our team, you’ll have plenty of opportunities to learn, grow, and make an impact - all by taking initiative. Join us and be part of something great!

A Sneak Peek into Your Role

• Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
• Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
• Working 8–10-hour shifts on a rotating schedule for day/evening shifts between 08:00 and 00:00, or night shifts between 19:00 and 08:00 on a 4-nights-on, 4-nights-off rotation. Both schedules include some weekends and public holidays.

You’re good at

• Excellent in Spanish and English, both written and spoken.
• Being service-minded and having a positive attitude. We like to laugh and have fun, so be ready for it!
• You are comfortable behind the keyboard, checking different points of data for accuracy.
• You are interested in making your ideas count and your voice being heard.
• Prior experience in a similar role is not required but is preferred.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Our Benefits, Your Happiness

• Enjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
• Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
• Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
• Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
• Comprehensive relocation support for a smooth transition.
• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe
• ...plus, if you're not already a pro, we'll teach you how to play poker!

Recruitment flow

• Interview - Language test - Reference, and background check - Offer
• Start date: ASAP
• Recruiting from within the EU
• Applications are open until we find the one - take the leap and apply now!

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are!

Location

Tallinn, Estonia

Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!