The Job in a Nutshell

Coolbet is seeking a motivated and detail-oriented Fraud, Risk & Payments Specialist to join our team on the night shift. In this role, you’ll be responsible for processing customer pay-out requests and verifying KYC (Know Your Customer) documents. You’ll also communicate with payment service providers and customer support on payment and security-related matters. As part of our Fraud, Risk & Payments team, you'll play a key role in ensuring secure transactions, preventing fraud, and maintaining the integrity of our platform. If you're ready to take on a critical role in a fast-paced environment, we’d love to hear from you.

A Sneak Peek into Your Role

• Processing customer payout requests efficiently and following established procedures.
• Verifying player accounts and reviewing customer documents with attention to detail.
• Identifying and preventing fraudulent activity to help maintain the integrity of our platform.
• Communicating with payment service providers and collaborating with customer support on payment and security-related matters.
• Looking up missing payments. Applying anti-money laundering and fraud prevention measures during payments and KYC checks.
• Analyzing daily and weekly reports to support data-driven decisions.
• Taking ownership of any issues that arise during the shift, managing them effectively and choosing the most efficient solutions to minimize customer impact and reduce workload.
• Working on a rotating night shift schedule, including weekends, and national holidays. We operate two rotating night shifts: 21:00–05:00 and 00:00–08:00. Typically, the rotation follows a pattern of working four consecutive nights, followed by four nights off.

You're good at

• You have previous experience in fraud prevention and/or customer verification (KYC) roles. Experience in iGaming is a plus.
• Strong computer skills with the ability to efficiently navigate multiple back-office systems simultaneously.
• Excellent communication skills, both written and verbal, combined with strong attention to detail, analytical thinking, and a high level of organization.
• Proven ability to multitask, collaborate effectively within a team, and work independently when needed.
• You are proactive and open-minded, with a willingness to take initiative and contribute to process improvement.
• Fluency in verbal and written English is a must, as it's our primary means of communication.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Our Benefits, Your Happiness

• Enjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
• Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
• Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
• Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
• Comprehensive relocation support for a smooth transition.
• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
• ..plus, if you're not already a pro, we'll teach you how to play poker!

Recruitment flow

• Interview - Police record, and background check - Offer
• Start date: ASAP
• Recruiting from within the EU
• Applications are open until we find the one - take the leap and apply now!

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Location

Tallinn, Estonia

Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!